Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Contact Us for Support
1
Reach out to us through our contact form, where you can share your thoughts and experiences. We value your input and are here to listen and support you on your journey.
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Once you submit your message, our team will review it and respond promptly. We aim to provide you with the guidance and support you need.
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You will receive a confirmation email acknowledging your submission. This ensures that your message has been received and is being processed.
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Our dedicated team will address your concerns or questions, providing thoughtful and empathetic responses tailored to your needs.
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We appreciate your feedback and are committed to improving our services based on your insights. Your voice matters to us.
Reach Out for Support